We are sorry if you experienced any trouble accessing Clear Books yesterday afternoon.

When Clear Books first started in August 2008 we operated our own simple login system. However, as we geared up for our official launch in June 2009 we switched to the Fubra Passport.

The Fubra Passport is a central login system that acts as a gateway to a number of Fubra websites including OurProperty.co.uk, Catn.com and AffJet.com.

The Fubra Passport is your login to Clear Books and is integrated with the Fubra Payments system, which is how you pay for your Clear Books subscription each month.

Over the past week the Fubra Passport has experienced intermittent downtime due to a hardware fault. From early on, we caught this and implemented a solution so that you can log into Clear Books and access your data without the Fubra Passport. This system should kick in automatically if we ever detect that the Fubra Passport is down for maintenance (scheduled or unscheduled). Unfortunately, yesterday this system did not kick in automatically. We are improving our monitoring but if this ever happens again it is possible to use our backup login system at any time to access Clear Books by using the following link.

We now plan to improve the accessibility to Clear Books by supporting multiple login systems such as Google, Facebook, Linkedin and the Fubra Passport.

Please make a note of this link which provides you access to Clear Books if the Fubra Passport is ever inaccessible in the future.

Once again we’re sorry if you are one of our customers who has been affected.

Posted by Tim Fouracre

Tim founded Clear Books in 2008. Like many small business owners he worked from home for 15 months to get his startup off the ground. Today Tim enjoys helping Clear Books, its customers and its growing team innovate and achieve. Tim did his GCE O Levels in Ghana.

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2 Comments

  1. James Benson 28th March 2012 at 4:09 pm

    Be nice if you fixed existing bugs with your system too, and some sort of reply when I tell you about a bug in your system would be a start.

  2. Tim Fouracre 28th March 2012 at 4:21 pm

    @Perry – yep. We are huge fans of Google Apps ourselves.

    @James – the team is working extremely hard to ensure that bugs are squashed, usability is improved, performance is better and redundancy is in place. There is always a lot to be getting on with. What bug is it in particular or when did you submit it and I will chase up with the support and/or dev team.

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